Learning Management System Adoption in the University: Exploring the Experiences of Canadian and International Students

Abstract

Using the unified theory of acceptance and use of technology (UTAUT) model, this paper seeks to explore student’s experiences in using Sakai, a learning management system at Brock University. Adopting a mixed methods approach, the study examined the effects of performance expectancy, effort expectancy, social influence and facilitating conditions on user satisfaction. Further inquiries were made on the moderating effects of both gender and the technology experiences of students and how these variables impacted their experiences. The results indicate that although students perceive Sakai as a useful learning tool, they were concerned about the platform’s ease of use. Aside from technology experience the results showed that gender and the cultural background of students did not determine the extent to which a student would achieve satisfaction using Sakai.